DamaPet has a 30-day return policy, which means that the customer has 30 days, after receiving the product, to request a refound.

To be entitled to a refound, the product must be in the same condition in which it was delivered, without use or damage, with tags and in its original packaging, without being damaged (packaging that has been carefully opened will not be considered damaged). Returns of products showing signs of having been used will not be accepted.

To make a return, the customer must contact us by e-mail at info@damapetfashion.com, specifying the order number, the description or reference of the product(s) in question and a receipt or proof of purchase. Returns will be processed within 5 working days and the amount will be refunded approximately in 10 working days after receipt of the returned product by the customer. The amount will be refunded according to the payment method used by the customer at the time of purchase. Please note that, only after receiving the e-mail from the customer and confirming the return from us, will we send the instructions and the address to which to send the order. Products returned without first requesting a return via e-mail will not be accepted.

Important: The customer is responsible for return shipping costs (unless the product is damaged, defective or incorrect), and original shipping costs cannot be refunded. When returning your order, we recommend using a tracking service to ensure the returned products reach us. Please note that DamaPet is not responsible for the loss of the order by the carrier, and if this happens, the refund will not be possible.

14-day cooling-off period in the European Union

Not with standing the above, if the order is sent to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As mentioned above, DamaPet extends this return policy to a period of 30 days.

**The return period is extended to 75 days during the Christmas period.

1. Damages and Problems

Please inspect your order when you receive it and find out if the product is defective, damaged or if you received the wrong product. If this situation occurred, please contact us immediately by email and attach a video or photographs to your complaint so that we can assess the problem and correct it quickly.

Upon delivery, the customer must inspect the packaging to check for any damage. If the products are found to be damaged, the customer must not accept delivery of the order, which will be returned. DamaPet will refund the amounts paid for the order and transportation, as soon as the warehouse receives and completes the return process.

Any complaint regarding non-receipt of the order must be made within a maximum period of 30 days from the date of purchase. After this period, DamaPet cannot be held responsible for the loss of the item.

2. Exceptions/items excluded from this return policy

Certain types of products cannot be returned, such as perishable products (such as food, flowers, or plants), personalized products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we are also unable to accept returns on sale items or gift cards.

3. Exchanges

The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item. We remind you that for both exchanges and returns, the customer will first have to send an email to info@damapetfashion.com and request it.

Be sure to measure your pet and check the size before making your purchase. If you have questions about sizing, use the size chart shown in the product information or contact us by email.

If your order arrives and the size is not correct, please email us at info@damapetfashion.com and we can arrange the correct size. If this is the case, we cannot guarantee that the size you need will be in stock, so please double check the size before placing an order.

In the unlikely event that you receive the incorrect size for what you purchased, please email us at info@damapetfashion.com and we will arrange the exchange.

We recommend that you carefully try on new items indoors in case you need to return them. We cannot accept returns or exchanges of products that are not in perfect resalable condition.

4. Returns

We will notify you once we have received and inspected your return and whether or not your refund has been approved. If approved, the refund will be made automatically in the form of the original payment, within 10 business days. Keep in mind that it may take some time for your bank or credit card to process and post your refund.

If the customer makes the payment by ATM reference, the customer must provide their bank details to our Customer Support when starting the return process. This indication is necessary so that we can refund the money to your account. The customer will receive a refund after the product(s) have been returned and processed.

If you have not yet received your refund and it has been more than 15 business days since your return was approved, please contact us at info@damapetfashion.com.


4.1. Order cancellation before shipping

Once the order is finalized and the payment method is chosen, it is not possible to cancel the order. If you are still interested in returning the product, you must follow the return instructions after receiving the order.


4.2. Return of offers

At this time, it is not possible for a person who received a product as a gift to return it. In this case, to proceed with the return you must contact the person who purchased it and then proceed with the request.


4.3. Promotional codes (discounts)

When a promotion code is used, it entitles the customer to take advantage of a promotion/discount relating to the purchase of a specific product or a set of products, during the period indicated/associated with the promotional code/promotional campaign.

All products purchased as part of a promotional campaign and which benefited from a discount or product offer upon purchase cannot be returned, with the exception of damaged products or sending the wrong product by us.


4.4. Availability

Fulfillment of all orders placed on the website is subject to availability. DamaPet tries to ensure that all items offered for sale on the website are in stock. However, DamaPet reserves the right not to accept any orders or cancel orders already confirmed for products that are no longer in stock. In these cases, we will inform the customer of this fact and refund the amount paid.


4.5. Deliveries

Failure to deliver the order for reasons attributable to DamaPet or the carrier: The customer will be fully reimbursed for the amount they may have paid and we will contact you to confirm the right to a refund and provide any additional clarification.
When making a purchase on our website, pay close attention to the address provided for delivery, make sure it is correct and complete. If the problem with delivery was caused by the provision of an incorrect or incomplete address, the customer must attach proof of address to the complaint to the email and the costs of the second shipment, due to this error, must be borne by the customer.

4.6. Pricing

Payments are always made in EUROS, even when prices are shown in other currencies. Some banking entities may charge exchange fees. DamaPet is completely unaware of this fact and assumes no responsibility for it. Requests for reimbursement of extra exchange fees will not be accepted by DamaPet.

5. Right not to accept the order or cancel the purchase

5.1. The product is no longer available/in stock (payments will be refunded);

5.2. Billing information is not correct or verifiable;

5.3. The order is flagged by our Security Systems as an incorrect order or an order susceptible to fraud;

5.4. The transfer for payment of the order was not received by us within 5 days after accepting your order;

5.5. If we think you are under 16;

5.6. If we think you are a reseller;

5.7. Unable to deliver to the address provided.


6. Need help?

If you need to clarify any questions, send an email to info@damapetfashion.com and we will contact you within 1 to 2 business days.


7. Suggestions and Complaints

The opinion of our customers is very important to us, as it allows us to improve the services we provide. Therefore, if for any reason our customers are not satisfied with them, or if they have any suggestions, we would appreciate your collaboration. This can be done by email at info@damapetfashion.com.